Spa FAQ's

Scheduling an Appointment

Please call us at 985-801-7120 to schedule your appointment. For preferred time and service, we suggest scheduling your appointment one week in advance.

Health & Pregnancy

When scheduling your service, kindly advise us of any health conditions, allergies or injuries that could affect your service.

We offer specially-designed treatments for expectant mothers. Please allow our staff to help you select services that will allow you a safe and enjoyable experience. Body Services and Ceremonies are not suggested for expectant mothers. Many Spa services are not recommended until after the first trimester.

The Spa Experience

Most of our services can be customized to accommodate any special needs. Please inquire with the Spa Coordinator or therapist if you have questions.

To begin your Spa journey in a relaxed state, we ask that you arrive at least 15 minutes prior to your scheduled appointment. Allow some time before or after your service to take full advantage of our private relaxation area and garden. Upon arrival, you will receive a robe and sandals for use during your visit. Spa guests have access to our fully appointed locker rooms before and after services. Spa guests who are not Stone Creek members may enjoy complimentary use of Stone Creek’s facilities on the day of their Spa visit.

Our Spa environment is one of relaxation and tranquility. To ensure everyone’s enjoyment, please turn off all cell phones and electronic devices.

Gratuity

While a gratuity is not automatically added to your total, quality service is customarily acknowledged by a gratuity of 18-20%. The exception is our Creekside Retreat packages, which do include all gratuities.

Cancellation Policy

A 100% cancellation charge will apply for any service canceled within 4 hours of the scheduled appointment time (24 hours for ½ day or longer services, and 72 hours for groups of four or more). Delayed arrivals will limit the time of your experience.

Gift Cards

Gift cards are available in any denomination, and may be used towards any products or services in The Spa. A gift card from The Spa at Stone Creek is the perfect gift for any occasion.

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